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Balikbayan Box Problems: DTI's Company Blacklist Published

17 Oct 2012

The Department of Trade and Industry (DTI) has issued a list of unaccredited freight forwarders and consolidators and advised the public, particularly the Overseas Filipino Workers (OFW's) and their consignees not to transact with the companies due to reported complaints of undelivered Balikbayan Boxes.

The list is quite extensive, covering both companies in the Philippines as well as around the world where Filipinos are living and working.

One of the most eye-opening is that of the blacklisting of the Aboitiz-owned 2GO Express (formerly Aboitiz Express).

The DTI advises that OFWs who will send their Balikbayan boxes and their consignees in the Philippines should book their packages only with reliable and PSB-accredited freight forwarders and Philippine agents to ensure that their packages will reach its destination, said Victorio Mario Dimagiba, director-in-charge of Philippine Shippers Bureau (PSB).


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Foreign principals and cargo consolidators abroad usually have Philippine counterparts, which must be accredited by the PSB if it is a sea cargo forwarder and Civil Aeronautics Authority of the Philippines (CAAP) if it is an air cargo forwarder, a statement from the DTI said.

Senders may verify the company name of Philippine sea freight forwarder counterpart at or they may visit our Philippine Consulate Offices abroad.

Dimagiba also told senders to be aware of very low door-to-door rates offered by foreign principals.

“With low rates, they (foreign principals) do not have enough funds to bear the cost of transporting cargoes, and they fail to remit delivery funds to their Philippine freight forwarders, causing the shipments to be abandoned at the ports and not being delivered to consignees,” said Dimagiba.

To avoid being a victim of unscrupulous cargo forwarders, the public is advised to regularly monitor advisories and alerts from DTI-PSB and refer to the blacklist of unaccredited freight forwarders available at offices of Overseas Worker Welfare Administration, Bureau of Customs, DTI-Regional Offices in the Philippines, and for senders abroad, they may visit Philippine Embassies and Consulates, Philippine Trade and Investment Centers (PTICs), Consumer Agencies of Foreign Government and Freight Forwarders Regulating Agencies of Foreign Government.



In a statement, the DTI named the following local freight forwarders/Philippine agents with no DTI-PSB accreditation and are now subject of complaints on undelivered packages:


2GO Express Inc (Aboitiz),


Alas Cargo Phil.,

Associated Consolidation Express (ACE),

Dausan International Forwarder,

FACF Parcel Delivery,

FRS Philippine Freight Services Inc.,

International Cargo Forwarder,

J.J. Transglobal Brokerage,

JAR Cargo Forwarders,

Mail Plus Cargo Carriers,

Manila Broker,

Maru Cargo Logistics Phil,

R&M Cargo Services,

Rodah Cargo Manila,

South Atlantic Cargo Inc.,

Trico International Forwarding (Phils) Inc.,

VCG Customs Brokerage.

Aside from the local freight forwarders, PSB in the same statement issued names of blacklisted foreign principals and consolidators abroad due to reports of undelivered packages and other violations under PSB Administrative Order No. 6 series of 2005 or the Revised Rules on Freight Forwarding:


United Arab Emirates:

Al Rodah Marine Cargo,

Cityline Cargo,

Dagupan Cargo Packaging Services,

Express Link Cargo Services and

Smooth Express.

United States:

AAA Cargo Express Inc.,

ABSCBN Star Kargo,

Aerosend, Alas Cargo,

Associated Consolidations Express-Ace Cargo,

FRS Phil. Freight Services Inc.,

Shipping Express, and

South Atlantic Cargo.

Saudi Arabia:

Cargo Net Worldwide Services- formerly FAL World Express Cargo, 

Fil Asia Cargo Forwarders Phil,

Global Cargo,

RJM Freight Cargo Forwarders,

WRJ Freight Forwarders and

North and South Express Cargo. 


Hagibis Express Pte. Ltd,

Maru Cargo Logistics (s) LLP


Maharlika Enterpise Cargo Services,

SCRL Cargo




Bayanihan Express


Dausan International Forwarder


Ford Cargo International


Trico International

Likewise, PSB advised the public to refrain from transacting with the following blacklisted accredited freight forwarding companies which were issued Show Cause Orders by DTI and are subject of complaints regarding balikbayan boxes:

D’ Winner Logistics Phil. Inc ,

LCSN Express Movers Inc,

MC Plus Inc.,

Transtech Global Phil Inc.,

Wide Wide World Express Corp.

For consignees in the Philippines who have not received their packages from freight forwarders, they may contact DTI (02-751-3330) or go to PSB Office to file an immediate claim or complaint. (DTI/PIA PND)    

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Balikbayan Box Problems: DTI's Company Blacklist Published by Balita Pinoy is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License.


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Posted at: 01:11 AM | Add Comment RSS | Digg!

eden sumadic said...

i my cargoes from kuwait had never arrived to philippines

Posted 27 Apr 2013 08:58 AM | Reply to this comment

Star Kargo said...

In the US, ABS-CBN Star Kargo was not on the original list as an entire company. The Chicago agent was listed, and that should have been indicated. Thus, all other states are 100% legit and approved for Star Kargo.

Posted 17 Oct 2012 06:11 PM | Reply to this comment

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