Balikbayan Box Cargo - Philippine government's DTI-PSB has amended its blacklist of banned freight forwarders
The Philippine government has removed five cargo forwarders names from the blacklist after they [the companies] dealt with customer complaints satisfactorily, the Department of Trade and Industry-Philippine Shippers' Bureau (DTI-PSB) stated.
Aboitiz owned 2GO Express, MC Plus Inc, LCSN Express Movers Inc, Transtech Global Philippines Inc and Wide-Wide World Express Corp have all been restored as accredited forwarders.
However, the DTI-PSB have added Vanwil Cargo Forwarder Inc to its blacklistlist.
2GO and MC Plus had been subject to customers complaints over delayed delivery, and these complaints have been resolved with delivery being effected.
What appears to be a growing problem is that of cargo being abandoned after landing in the Philippines.
Philippine customs have seen a growth in this, and put it down to aggressive and cut-throat marketing with forwarders offering below cost prices just to get business, and not being able to afford clearance in Manila. This leads to cargo being held by customs until dues are paid, or the container contents are then auctioned off.
This appears to be prevalent in the USA and Middle East.
There is a link at the end for the DTI-PSB list of accredited domestic and foreign freight forwarders.
PHILIPPINE SHIPPERS’ BUREAU
Blacklisted Philippine Agents/Freight Forwarders
Overseas Filipinos Workers and their consignees in the Philippines are advised not to do business with freight forwarding companies not accredited with DTI-PSB. The following unaccredited companies were issued Formal Charges by the DTI-PSB and are subject of complaints pertaining to balikbayan boxes.
Philippines
1. Aerosend
Blk. 2 Unit 7, 584 Tenorio Lopez St.
Tondo Manila
Contact Person: Ms. Marivic Martesano, General Manager
Aside from the local freight forwarders, PSB in the same statement issued names of blacklisted foreign principals and consolidators abroad due to reports of undelivered packages and other violations under PSB Administrative Order No. 6 series of 2005 or the Revised Rules on Freight Forwarding:
United Arab Emirates:
Al Rodah Marine Cargo,
Cityline Cargo,
Dagupan Cargo Packaging Services,
Express Link Cargo Services and
Smooth Express.
United States:
AAA Cargo Express Inc.,
ABSCBN Star Kargo,
Aerosend, Alas Cargo,
Associated Consolidations Express-Ace Cargo,
FRS Phil. Freight Services Inc.,
Shipping Express, and
South Atlantic Cargo.
Saudi Arabia:
Cargo Net Worldwide Services- formerly FAL World Express Cargo,
Fil Asia Cargo Forwarders Phil,
Global Cargo,
RJM Freight Cargo Forwarders,
WRJ Freight Forwarders and
North and South Express Cargo.
Singapore:
Hagibis Express Pte. Ltd,
Maru Cargo Logistics (s) LLP
Ireland:
Maharlika Enterpise Cargo Services,
SCRL Cargo
Malaysia:
Bayanihan Express
Australia:
Dausan International Forwarder
Hongkong:
Ford Cargo International
Cyprus:
Trico International
Likewise, PSB advised the public to refrain from transacting with the following blacklisted accredited freight forwarding companies which were issued Show Cause Orders by DTI and are subject of complaints regarding balikbayan boxes:
D’ Winner Logistics Phil. Inc ,
For consignees in the Philippines who have not received their packages from freight forwarders, they may contact DTI (02-751-3330) or go to PSB Office to file an immediate claim or complaint. (DTI/PIA PND)
For an up to date list of accredited local and foreign cargo companies can be seen by clicking the link below:
